1. Sites covered
2. Information we collect
This privacy statement covers personal information, non-personal data collection and aggregate reporting.
Personal information is information that is associated with your name or personal identity. 1Life uses personal information to understand better your needs and interests and to provide you with better service.
Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with us. We take seriously the trust you place in us and we will not sell, rent or lease your personal information to others.
You can order products or services, request information, subscribe to marketing or support materials, register yourself for our 1Life products or apply for a position. This personal information that you provide us may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data. Non-personal information is data about usage and service operation that is not associated with a specific personal identity. 1Life collects and analyzes non-personal information to evaluate how visitors use its websites.
Non-personal data we collect may include the pages visited on our websites, unique URLs visited within our website, browser type and IP address. We collect most non-personal data via cookies or other analysis technologies.
3. How we use your information
We use your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize our websites.
Occasionally we may also use your information to contact you for market research regarding our products or services. We always give you the opportunity to choose your privacy preferences regarding such communications (see section 6, “Your privacy preferences and opting out”).
Credit card information is used only for payment processing and fraud prevention. This information is not used for any other purpose by us or our financial service providers and will not be kept longer than necessary for providing the services unless you ask us to retain your credit card information for future purchases.
Personal data collected online may also be combined with information you provide us through other sources such as product registration, call centers or public events (trade shows, webinars, etc.). Personal data given to 1Life may be transferred across provincial borders for the purposes of data consolidation, storage and simplified customer information management.
Non-personal data is aggregated for 1life website reporting usability, performance and effectiveness. It’s used to improve the customer experience, usability and site content.
4. Who we share information with
1Life Workplace Safety Solutions does not sell, rent or lease your personal information to others. We do not share your personal information with third parties except in responding to your requests for products or services. We will request your permission when you submit your information.
1Life shares customer information across our owned entities working on our behalf, but only as described above. Suppliers and service providers are required to keep confidential the information received on behalf of 1Life and may not use it for any purpose other than to carry out the services performed on 1Life’s behalf. We many change service providers or contract new service providers to better accommodate our clients. We will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.
1Life and its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired. If this occurs, we will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you.
5. Information security
To prevent unauthorized access or disclosure, maintain data accuracy, and ensure appropriate use, we have implemented appropriate procedures to safeguard your information, including SSL (Secure Sockets Layer) encryption when collecting or transferring sensitive data (credit card information). We use your credit card to only process payments.
6. Information delivery
1Life gives you the choice to receive a variety of information about our products and services. You can subscribe to receive certain product- and service-specific information and marketing communications. Our communications may include new product information, special offers, or an invitation to participate in market research. You can choose to receive your information by email, phone or mail, and you can unsubscribe at any time.
7. Information access and accuracy
1Life strives to keep your personal information accurate. We will provide you with access to your information, including allowing you to request changes your information. To protect your privacy and security, we will also take reasonable steps to verify your identity (password and user ID) before granting access to your data.
If you have any questions, please feel free to contact us.